You may return unused and undamaged items within 7 days from the delivery date for a full refund.
After-sales Shipping Cost
Customer's responsibility: Wrong choice (size / colour / material / quality), change of mind, or unmet expectations.
Seller's responsibility: Incorrect or defective items.
Return & Refund Process
Submit Request: Submit a return request in the system and follow the provided instructions. Note: Please return the product in its original packaging.
Delivery & Confirmation: The seller receives the returned product (about 4–8 working days).
Quality Inspection: The seller conducts a quality inspection (about 1–3 working days). Note: Used or damaged products will be rejected and returned to the customer.
Refund Processed: Once approved, the refund will be issued.
Exchange Process
Submit Request: Submit an exchange request in the system and return the product according to the provided instructions. Note: Please ensure the item is in its original condition and packaging.
Delivery & Confirmation: The returned item is delivered and signed by the seller (about 4–8 working days).
Replacement Shipment: The seller ships the replacement item at the same time (2–7 working days).
Quality Inspection: The returned product is inspected by the seller (about 1–3 working days). Note: Used or damaged items will be rejected, and the replacement will be recalled.
